FAQ
Frequently Asked Questions
What payment methods do you accept?
We accept secure payments through PayPal only. You can pay using your PayPal balance or link your debit/credit card to PayPal at checkout.
Do I need a PayPal account to purchase?
No. You can pay as a guest with your debit/credit card through PayPal checkout, even if you don’t have a PayPal account.
Do you provide free shipping?
Yes! We offer free worldwide shipping on all orders.
How long does shipping take?
• USA: 5–10 business days
• Europe: 7–12 business days
• Rest of the World: 10–20 business days
• Europe: 7–12 business days
• Rest of the World: 10–20 business days
How can I track my order?
Click Track My Order in our website menu, enter your order number and email, and you’ll get real-time updates on your package.
What is your return policy?
We offer a 30-day money-back guarantee. If you’re not satisfied, contact us for a return or exchange.
How do I request a refund?
Refunds are issued through PayPal only. Email us with your order number and reason for return. Refunds are processed within 5–7 business days after we receive your item.
What if my item arrives damaged?
If your order arrives damaged, send us a photo and we’ll ship a replacement right away at no extra cost.